The clinic makes use of state-of-the-art hair removal technology to ensure a hair-free you whether you’re area of concern is the bikini line, your underarms, limbs or larger and more sensitive areas like your back. Knowing that the treatment’s being administered by a professional often eases her customers who comment on her knowledge and efficiency at carrying out the hair removal treatment sessions.

Not only does she give her customers full attention but is more than willing to answer any and every question they can think of. Most Chicago hair removal clinics recommend that customers go in for six sessions to see good results but Catalina really focuses on customizing the treatment and limiting it to the necessary number of sessions only based on each individual. Some customers have stopped after three sessions because of the amazing results.

Customers repeatedly point out the fact that Catalina is kind and caring and never ever pushes a particular treatment or package to earn more money. Her professional advice and consultation is based on what the customer needs and how best that can be achieved while spending the least amount possible. Because of this dedication, honesty and transparency, she has earned herself a trustworthy reputation in laser hair removal in Chicago.

The procedure at this facility is conducted by means of GentleLaseT in combination with Candela’s Dynamic Cooling DeviceT technology that ensures great results in half the time and with no pain involved.

The clinic is simply furnished and is clean and tidy. Customers are made comfortable by the furnishing s and décor as well as the owner’s pleasant and caring manner. The location of this clinic is also ideal with adequate parking facilities.

Currently there’s a $50 gift certificate on offer for a free consultation. It can be used by customers towards a laser hair removal treatment session at her facility.

Their Chicago laser hair removal process at this location begins with a meeting with the manager who asks you to fill out forms detailing your medical history and skin details to profile your skin type. A consent form is also provided to customers. This process is followed by a free laser hair removal consultation where you are asked to detail your goals and your problem areas as you see them. Based on this consultation procedures are recommended. This is also the time when customers can have their questions answered. Based on your skin type profiling, you might even have to undergo a patch test to ensure you’re not overly sensitive to the laser hair removal treatment.

Appointments are generally adhered to so customers aren’t kept waiting. The premises are clean and pleasant allowing you to relax while you go through with the laser hair removal treatments on the localized areas you choose. The attentive and professional staff are able to take you through the 15 minute sessions in a professional and able manner often wrapping up the procedure before you realize it.

Promotional offers are launched from time to time that allow customers to get added value for a given amount. These are a big hit with customers because laser hair removal is known to cost a good amount per session and they recommend up to six sessions though this number might vary based on individual skin types and response to the treatment.

Apart from the efficient service, the location of this Chicago hair removal clinic is considered to be another plus. The tree-lined Armitage Ave places the clinic right in the midst of cafes and stylish boutiques. The access to metered parking is also an added convenience for customers.

While most customers seem to be happy with the nurses that administer the laser hair removal treatment, they do tend to agree that the sales reps are often too pushy, engaging in hard selling beyond comfortable levels and insisting that customers buy packages regardless of whether or not they need the other procedures that make up the package.

Another downside is the fact that Nu U Med Spa has a No Refund policy. Customers that don’t see any difference at the end of their treatment sessions end up feeling cheated when they can’t apply for a refund. There are also customers that have been given the run around for refunds after paying up and then backing out of the hair removal treatments.

Pure Med Spa manages to lure a number of customers at both outlets though the one on Michigan Ave in Downtown Chicago sees a relatively larger number of customers. Laser Hair treatments are often sold to these customers as part of promotional events. Many customers purchase these promotional coupons as they are far more affordable than the regular price which costs anywhere between $200 – $500 per session.

The majority of the customers that have reviewed the facilities at both Michigan Ave and Lincoln Park state emphatically that this enterprise is only out to get its money. Customers talk of experiences wherein they received no explanation of the procedure involved often finding themselves rushed when they dared to ask questions.

Prices for the laser hair removal treatment aren’t listed in a catalogue as according to the staff, they keep fluctuating based on the promotional events they launch. ‘Professional experts’ have known to have burned patients while executing the treatment and have offered neither an apology nor any compensation.

Service provided by almost all of the staff is described as indifferent and apathetic to say the least. The impression I got was that the both outlets of Pure Med Spa only pay attention until they receive the payment and thereafter rapidly lose interest, often failing to answer basic questions even when asked repeatedly.

Customers also point out that the staff including the manager change every so often making it difficult to follow up existing problems related to rescheduled appointments or coupon conditions that haven’t been met. Rage is a general emotion expressed by customers who vow not to go back. The ambience and the locations are often the only positive points that come to mind about these Chicago laser hair removal facilities.

There are of course some customers that are happy with their laser hair removal treatments but there again, credit for that seems to go to the specific nurses that administered it to them. The management and the front office staff are often reported to be clueless and poor at resolving issues, apologizing for mistakes, answering pertinent questions and refunding customers their laser hair removal money.

Customers complained about the inefficient “professionals” that administered the treatment and even burnt a few on their back and face. Compensation was never paid up to the customers and stories of inconvenience and outright apathy were common among most customers.

Management was considered inefficient by Chicago hair removal customers who found it difficult to get a clear response without facing a run-around. All these factors in concert with the recent financial crisis resulted in dire straits for this company which was forced to declare bankruptcy a couple of months short of its second anniversary.

Almost a month later in February, 2009 Pure Laser Hair Removal &Treatment Clinics was acquired by BSML Inc. which operates teeth-whitening clinics across the US. It is now a subsidiary of the Brite Smile chain. With the change in top management came a feeling that the service on offer would improve.

The feedback we’re getting is to the contrary. Customers like the ambience and looks of the clinic and the laser hair removal treatment on offer. However they continue to feel that service while not outright negative or aggressive isn’t what it should be especially considering the prices charged for each hair removal session.

A customer wants to feel they’re getting their money’s worth which makes it easier to part with money especially in these difficult times. When service doesn’t match up to the price tag, it begins to chafe. They also find it uncomfortable to deal with the sales reps who are eager to sell and try every hair removal method possible to get customers to sign for packages, stating that prices are bound to go up and must be taken advantage of now.

The pros of this clinic include the free consultation service they provide for customers. The location of the clinic is also a pro making it easy and convenient for customers to visit and park. The hair removal clinic at Lincoln Park is also conveniently located.

Maya Med Spa has become our worst reviewed hair removal options in the Chicago Area. We highly suggest people seek alternatives in hair removal, as the existing customers of Maya Med Spa have had many, many bad experiences. Here are a few quotes:

Dear ladies, never ever ever, under any circumstences go to the Maya Med Spa because there are two evil people, who lie and care only about the money you’ll give them. They ( Victoria and the manager) will push you into doing unnessesary thing just because they want to have more money out of you. I don’t mean everyone in the spa, only these two people. I don’t know why, but how can they still work there? Victoria knows and understands nothing about her job. Victoria will gossip behind your back and tell everyone stuff about you and your body that are not even true. My suggestion is never, even if it’s super cheaps, trust Victoria with your body. She’ll screw it. She take the money, promocing the good result, the result will be bad and money never returned to you.

Posted by Berrry at Citysearch

This place has to be the worst. I bought a 5-laser package and have seen no improvements. Nathan says that this is “normal.” What the? He is totally unprofessional. And, take a look at the reviews with 5 stars. They are all in the same writing style with the reviewer supposedly writing her first name – Nathan is obviously writing the reviews. I’m sure that all of the sudden, now there will be an influx of 4 and 5 star reviews with the writing styles totally changed. I asked Nathan about how much it is to get botox and he told me to go to the doctor’s office in Wilmette b/c the doctor doesn’t actually ever come to Maya. What kind of management is that?

Posted by sunny720 at Citysearch

This is the first time I have ever written a review on an establishment, but I am so unhappy with the service and results, I actually registered so I can write this review and hopefully save someone else from wasting their money.

I drove 10 miles everyday fourth week of the month to get laser hair removal for the past 7 months, and I have had poor results. The hair grows back in a matter of days.

Plus, I think the staff are rude and inconsiderate. You may have to sit in the waiting room for an hour before you actually get seen.

TAKE YOUR MONEY AND RUN!!!

Posted by SANTERRELLY at Citysearch

Here is the old review:

What do you look for when you decide to get rid of unsightly body hair via laser hair removal treatment sessions? If you are like everyone else, you’d like to find a place that’s professional, friendly, affordable and result-oriented. In short you want the whole package; you want your money’s worth.

Well, at Maya Med Spa, you’ll get all that and more than any other laser hair removal clinic dares to guarantee. While they also offer a wide variety of services in the aesthetics field, this clinic specializes in laser hair removal.

What keeps most people away from laser hair removal is the high cost involved. By offering the most affordable prices to customers, Maya Med Spa has made it possible for every man and woman to enjoy the mental and physical benefits of a hair-free body on any area they choose. Customers highly appreciate the fact that the prices given are accurate and don’t include any additional or hidden costs.

That’s not all though. They’ve gained reliability in this field by offering customers the sort of guarantee not offered by any other such clinic. They claim to get rid of unwanted hair in all chosen areas in four sessions and further guarantee that you’ll remain hair less for a minimum period of three years. Most other clinics play it safe and inform customers that up to 6 sessions might be required to see complete results. They also hesitate in mentioning a time period for which they think the procedure will keep you absolutely hair free.

Another comforting fact is that the procedure is carried by a certified plastic surgeon from Chicago, Dr. John Smith who has over 30 years of experience in the field of aesthetics. You can be sure you won’t ever come across a story about a customer sustaining burns.

To ensure success, this clinic makes use of the most advanced laser method that has been approved by the FDA – Alexandrite Laser. This technology has been found to be the most effective in getting rid of hair in just four sittings while keeping it practically painless.

Financial plans are also offered by the clinic to help customers sign for treatments they can’t afford. These plans allow customers to make small payments for periods extending up to 18 months without paying any additional interest.

The only negative feedback about the place is directed at the pushy sales reps who try very hard to get customers to sign up for packages. This not only gets annoying but detracts from the otherwise perfect experience provided by this laser hair removal clinic.

AGAIN, DO NOT BUY FROM Maya Med Spa. They are HIGHLY un-recommended. Read above for reasons to stay away from this place.